What Operators do
An Operator is a long-running agentic loop that owns a specific business workflow end-to-end. Unlike a chatbot or a one-shot LLM call, an Operator:- Persists state across days, weeks, or months
- Acts under governance — every external call is tier-classified and capability-scoped
- Audits itself — every decision lands on the evidence ledger
- Learns within bounds — reply classification and routing improve with confirmed outcomes; bounded by policy
Reference Operators
LinkedIn outreach loop
The first reference Operator. Replaces the manual SDR workflow for services firms. What it does:- Ingests target lists (CSV, CRM integration, or manual upload)
- Runs multi-step LinkedIn sequences with configurable cadence
- Classifies replies (positive / neutral / negative / unsubscribe / out-of-office)
- Routes positive replies to the sales lead via email or CRM
- Escalates edge cases to a human for T2 approval
- A/B tests subject lines, openings, and CTAs with statistical rigor
- Ulinc as the LinkedIn transport layer
- GoHighLevel (or other CRM) for routing
- Claude for reply drafting and classification
- SINT Protocol for tier-gating and audit
sint-ai/sint-outreach on GitHub.
Inbound qualification
Handles first-touch lead qualification across channels. What it does:- Ingests inbound leads from forms, Calendly, referrals
- Runs a short qualification prompt (2–4 exchanges)
- Decides: book / human-approve / disqualify
- Either books a calendar slot directly or escalates
- Produces a daily digest for the sales lead
Document intake
Classifies, routes, and escalates inbound documents for compliance-heavy workflows (legal, clinical admin, insurance). What it does:- OCR on inbound documents (fax, email attachment, upload)
- Classifier determines document type
- T2 routing decisions pass through the Gateway
- T3 actions (PHI handling, escalation to clinician, legal hold) require human approval
- Full trace-back on any document action via evidence ledger
Why Operators run on SINT Protocol
The Protocol is not an add-on. It’s what makes an agentic loop safe to run unattended.Capability-scoped
Each Operator holds a capability token that limits what it can do. A LinkedIn outreach Operator cannot suddenly send email or make API calls to unapproved services.
Tier-gated
Routine reply classification is T1 (auto-approved, audited). Routing a lead to a sales partner’s calendar is T2 (requires review on edge cases). Sending a message on behalf of a human is T3 (requires approval).
Audited
Every reply classification, every routing decision, every message sent — it’s all on the evidence ledger with SHA-256 chain integrity. Any compliance team can audit an Operator’s full decision history.
Building your own Operator
Operators are just agentic loops that use the SINT SDK. See developer quickstart for the SDK, and bridges for the integration points.Studio engagements
Most Operators are deployed by SINT Studio rather than built from scratch by customers. If you want an Operator deployed for your workflow without the engineering cost, see Studio services.Read next
Work
Case studies of Operators in production.
CMO Operator
The content-production Operator.